PUBLIC OFFER

(AlfaHost Service Agreement)

This document constitutes a public offer and governs the provision of hosting services and related services to any legally capable individual or legal entity (the “Client”).

⚠️ Important Information About Service Provision

Service Provider: AlfaHost LLC (Georgia), registration number 400433090.
Address: Tbilisi, Georgia

Governing law: the laws of Georgia, unless otherwise expressly required by applicable conflict-of-law rules or mandatory legal provisions applicable to the relationship with the Client.

Table of Contents

1. General Provisions

1.1. This offer constitutes an agreement governing the provision of hosting services and related services. Payment for services or registration on the AlfaHost.io website constitutes acceptance of the terms of this agreement.

1.2. Technical delivery, administration, and support of the services are provided by AlfaHost LLC (Georgia), registered under number 400433090.

1.3. The terms of this offer are publicly available on the website and apply to all Clients.

1.4. Server infrastructure may be located in various jurisdictions depending on the selected service, data center, and technical architecture of the service.

2. Definitions

Services — provision of VPS servers, dedicated servers, domains, SSL certificates, backups, administration, and related services.

Client Area — a section of the AlfaHost.io website used to manage services and make payments.

Plan — a description of the specifications and price of a particular service.

AUP (Acceptable Use Policy) — the policy governing acceptable use of the services.

AlfaHost LLC — a company registered in Georgia (registration number 400433090) that ensures operation of the server infrastructure, technical management of services, billing, and customer support.

2.1. Company Details and Contacts

AlfaHost LLC

3. Subject of the Agreement

3.1. The Service Provider undertakes to provide the Client with hosting services and related services in the scope and on the terms provided by the selected plan, subject to timely payment.

3.2. The services are provided on an “as is” basis. The Service Provider does not guarantee that the services will fully meet the Client’s individual expectations or be compatible with the Client’s software. The Client assumes all risks associated with the use of the services, including their configuration, administration, and integration with the Client’s own systems.

3.3. Network Characteristics

  1. The stated network connection speed is the maximum possible speed and is provided on a Shared basis. Actual speed depends on node load, routing, and factors beyond the Service Provider’s control.
  2. Guaranteed baseline bandwidth is confirmed only by tests performed within the same country where the data center is located (the country where the server is hosted). Cross-border or international tests, last-mile limitations, access-provider shaping, or peering conditions outside the country of hosting do not constitute proof of non-conformity with the plan.
  3. The Client’s measurements (including Speedtest and similar tools) reflect the conditions of a specific route and measurement point and cannot serve as grounds for contract termination, refund, or server replacement if they do not comply with the above testing zone and methodology.
  4. The Service Provider does not guarantee that the maximum speed stated in the plan will be maintained continuously.

4. Rights and Obligations of the Parties

4.1. The Service Provider shall:

4.1.1. Use reasonable efforts to maintain service availability of at least 99.8% per month (SLA), except for scheduled and emergency maintenance, force majeure, DDoS attacks, and failures of third-party data centers or upstream providers.

4.1.2. Provide technical support through a ticket system 24/7. Response time depends on the category of the request and is not a guaranteed resolution time.

4.1.3. Notify Clients of scheduled maintenance no later than 72 hours before it begins by publication in the billing panel or through other official communication channels.

4.1.4. Take reasonable measures to protect the infrastructure and services provided, but not guarantee absolute protection against cyberattacks, hardware failures, or disruptions in global communication networks.

4.2. The Client shall:

4.2.1. Comply with applicable law, the terms of this offer, and the AUP.

4.2.2. Not use the services for:

  • a) sending spam, phishing, distributing malware, or operating botnets;
  • b) conducting DDoS attacks, scanning without authorization, or cryptocurrency mining without separate approval from the Service Provider;
  • c) hosting scam projects, fraudulent schemes, gray payment systems, or any other activity that may create legal risks for the Service Provider;
  • d) uploading or distributing torrents, storing or distributing illegal content, including content infringing copyright;
  • e) any actions that violate the laws of the jurisdictions where the data centers are located, as well as international sanctions and export control rules.

4.2.3. Acknowledge that the use of servers as VPN services is permitted but discouraged due to possible excessive network load. In the event of a negative impact on the infrastructure, the Service Provider may restrict or suspend the service.

4.2.4. Understand that projects posing legal risks to the Service Provider’s operations may be deemed undesirable and suspended with notice to the Client pending clarification. Data placed on such services may not be recoverable.

4.2.5. Pay for the services in full and on time.

4.2.6. Independently ensure the security of logins, passwords, access keys, and other authentication data, and bear responsibility for all actions performed using the Client’s account.

4.2.7. Independently arrange data backups unless a backup service has been ordered. The Service Provider is not liable for loss of the Client’s data.

4.2.8. Maintain up-to-date contact details (email, phone number) in the Client Area. All notices sent to the specified contacts shall be deemed delivered.

4.2.9. Not take actions that may overload or disrupt the platform, network infrastructure, or the services of other Clients.

4.2.10. Bear full responsibility for the consequences of improper administration of virtual machines and other rented resources.

4.3. Rights of the Service Provider:

4.3.1. Suspend or terminate services in the event of violation of the terms of the offer, AUP, suspicious activity, legal violations, or pursuant to lawful requests from public authorities, regulators, or rights holders.

4.3.2. Independently assess the Client’s actions and projects for compliance with the terms of the offer and the AUP. If a project is deemed undesirable, the service may be suspended or terminated with notice to the Client.

4.3.3. Change prices and service terms by notifying Clients at least 14 calendar days before the changes take effect, except for AUP changes and prices for third-party licenses, which may change immediately.

4.3.4. Consider notices duly given if they are published publicly on the Service Provider’s website, in the billing panel, or sent to the contact details provided by the Client.

4.3.5. Require completion of KYC/AML checks, as well as submission of additional documents to verify identity or lawful business activity. The Service Provider may suspend or terminate services until the verification is successfully completed.

4.3.6. Restrict or filter traffic, suspend individual services or the Client’s resources for the purpose of preventing threats to the stability and security of the platform, as well as for compliance with law or partner requirements (data centers, upstream providers, payment systems).

4.3.7. Refuse to provide replacement IP addresses in cases of blocking caused by regulators, telecom operators, or rights holders, unless otherwise agreed individually through the ticket system and subject to technical feasibility.

5. Pricing and Payment Procedure

5.1. The cost of services is indicated on AlfaHost.io. All prices are for reference only and may be changed.

5.2. Services are paid in advance for the selected billing period. A service is considered active only after funds are received in the Service Provider’s account.

5.3. If payment is not made by the end of the paid period, the service is suspended. If payment is not received within 7 calendar days after suspension, the service and all data are permanently deleted.

5.4. Price changes for active services apply from the beginning of the next paid period. Clients are notified of price changes at least 14 calendar days in advance.

5.5. Service billing is based on calendar periods. The billing transition date is the 20th day of each month:

  • If a service is ordered on or before the 20th, an invoice is issued for the remaining days of the current month.
  • If a service is ordered after the 20th, an invoice is issued for the remaining days of the current month and for the full following month.

5.6. Services are paid in the currency indicated on the website, or in the equivalent amount of the selected cryptocurrency at the time of payment.

6. Refunds and Bonus Withdrawal Procedure

6.1. Payments for services are non-refundable, except in the following cases:

  • technical impossibility to provide the service due to the Service Provider’s fault;
  • duplicate charge;
  • refund for the unused period if the service is cancelled within 7 calendar days from activation, provided there has been no AUP violation.

6.2. Refunds are made using the same method by which payment was made. If the payment service used does not support refunds, the refund may be made in cryptocurrency at the market rate at the time of the refund. In such case, the fee for the actual time used, as well as network and processing fees, shall be deducted.

6.3. No refunds are provided for:

  • domain name registrations;
  • third-party software licenses;
  • administration services and one-time work;
  • services already fully rendered.

6.4. Funds are refunded within 7 business days after confirmation of the request and completion of the necessary AML/KYC checks.

6.5. Bonus withdrawals. Funds credited under bonus or affiliate programs may be withdrawn only in cryptocurrency. To request a withdrawal, the Client must submit a request through support. Processing time is up to 7 business days.

7. Service Guarantees and Compensation (SLA)

7.1. AlfaHost guarantees service availability of at least 99.8% per month.

7.2. If downtime exceeds the permissible level, the Client receives a service credit equal to 1 day of service for each full hour of unplanned downtime, up to a maximum of 100% of the monthly fee.

7.3. Downtime is confirmed based on AlfaHost monitoring data.

7.4. AlfaHost provides basic server-level DDoS protection. Advanced protection and filtering may be provided only as a separate service.

7.5. AlfaHost leases server equipment and network capacity from third-party data centers. In the event of failures on the data center’s side, responsibility for the consequences lies with the infrastructure owner, not the Service Provider.

7.6. AlfaHost shall not be liable and does not guarantee availability in the event of blocking of networks or IP addresses by government regulators or telecom operators in the Client’s country.

7.7. IP address replacement due to blocking is not guaranteed. It may be possible only upon an individual request through the ticket system and subject to technical feasibility and availability of alternative network resources.

7.8. AlfaHost shall not be liable for errors in the Client’s administration of virtual machines, including incorrect configuration and resulting service unavailability.

8. Liability of the Parties

8.1. Liability of the Service Provider:

  • The Service Provider bears liability within the limits of applicable Georgian law and the terms of this offer
  • The Service Provider is not liable for the actions or omissions of Clients
  • The Service Provider is not liable for failures of third-party services, telecom operators, and upstream providers
  • The Service Provider is not liable for blocking of IP addresses or networks by regulators of any country
  • The Service Provider is not liable for Client errors in administering virtual machines

8.2. The Client bears full responsibility for:

  • the legality and content of the data and materials размещённых by the Client;
  • compliance with the terms of the offer and the AUP;
  • safeguarding access credentials and backing up information;
  • compliance with the laws of the Client’s country of residence.

8.3. Limitation of liability:

  • The aggregate liability of either party is limited to the amount paid for the last month
  • Indirect damages, lost profits, and loss of data are not compensated
  • Liability for actions of regulators and content blocking is excluded

9. Data Retention

Client data is retained for 7 calendar days after the end of the paid period. After that period expires, the data is deleted without the possibility of recovery.

10. Force Majeure

10.1. Force majeure means events and circumstances beyond the reasonable control of the parties that make full or partial performance of obligations under this agreement impossible.

10.2. Such circumstances include, in particular:

  • accidents and disruptions affecting backbone communication channels, network infrastructure of upstream providers, or data centers;
  • prolonged or large-scale DDoS attacks exceeding the scope of the provided basic protection;
  • power failures and accidents affecting utility infrastructure;
  • actions or omissions of public authorities, sanctions, restrictions, or blocking of networks and IP addresses;
  • war, armed conflict, terrorist acts, and civil unrest;
  • natural disasters, fires, floods, earthquakes, and other natural catastrophes;
  • epidemics, pandemics, and emergency sanitary measures.

10.3. The party affected by force majeure shall notify the other party within a reasonable time.

10.4. During the period of force majeure, the parties are released from liability for non-performance. If such circumstances continue for more than 60 consecutive days, either party may terminate the agreement unilaterally without compensation.

11. Confidentiality and Data Processing

11.1. Clients’ personal and technical data are processed by AlfaHost LLC in accordance with applicable data protection laws, including the GDPR where applicable, as well as the laws of Georgia.

11.2. Data is processed for the purposes of entering into and performing the agreement, billing, service provision, customer support, security, prevention of abuse, and compliance with legal requirements.

11.3. Processed data may include:

  • account data and contact details;
  • billing and payment data;
  • technical data related to service configuration;
  • access logs, security events, and support requests.

11.4. Data may be disclosed to data centers, network providers, payment providers, security service providers, and other subcontractors only to the extent necessary to provide services and fulfill the Service Provider’s obligations.

11.5. Where infrastructure and providers in multiple jurisdictions are used, data may be processed outside the Client’s country, subject to applicable requirements for cross-border data transfers.

11.6. The Client may request access to their data, correction, deletion, or restriction of processing to the extent provided by applicable law.

11.7. The Service Provider applies reasonable technical and organizational measures to protect data, including encryption in transit, access controls, and security monitoring.

Detailed privacy policy: alfahost.io/privacy

12. Amendments

12.1. The Service Provider may amend the terms of this offer unilaterally.

12.2. A new version is published on the website and takes effect from the moment of publication. For existing Clients, amendments become effective no earlier than 14 calendar days after notice, except for:

  • AUP changes, which take effect immediately if related to legal requirements or security issues;
  • changes to pricing for third-party licenses and third-party services, which take effect upon publication.

12.3. Continued use of the services after the amendments take effect constitutes acceptance of the updated version of the offer.

13. Dispute Resolution and Governing Law

13.1. Disputes shall be resolved in accordance with the laws of Georgia, unless otherwise required by mandatory provisions of applicable law.

13.2. A mandatory pre-trial claims procedure applies. The period for review of a claim is 30 calendar days from the date of receipt, unless a different period is established by mandatory legal provisions.

13.3. Electronic correspondence and electronic document exchange between the parties shall have legal force if they allow reliable identification of the sender and the content of the message.

14. Term of the Agreement

14.1. The agreement enters into force upon acceptance of the offer (payment or registration) and remains in force indefinitely.

14.2. The Client may terminate the agreement at any time through the Client Area, with services ceasing at the end of the paid period.

14.3. The Service Provider may terminate the agreement immediately in the following cases:

  • violation by the Client of the terms of the offer or the AUP;
  • failure to pass KYC/AML verification;
  • initiation by the Client of a chargeback or fraudulent actions;
  • violation of international requirements or sanctions.

14.4. Upon termination of the agreement, paid amounts are non-refundable, except in the cases provided in the “Refunds” section.

Additional Documents:

Privacy Policy: alfahost.io/privacy

Technical Support: support@alfahost.io

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