TERMS OF SERVICE

1.1. This offer is an agreement governing the provision of telecommunication services through an international reseller network. Payment for services or registration on the AlfaHost.io website means agreement to the terms of this agreement.

1.2. Technical service provision is carried out by AlfaHost LLC (Georgia), registered under number 400433090. Reseller services in Russia are provided by LLC "Strategy of Success", which acts only as an intermediary in sales and does not have access to technical server management.

1.3. The terms of the offer are publicly available on the website and apply to all Clients according to their jurisdiction.

1.4. Server infrastructure is located outside the jurisdiction of the Russian Federation. Russian resellers do not fall under the requirements of the Yarovaya Law and are not obligated to store user traffic.

Services — provision of VPS servers, dedicated servers, domains, SSL certificates, backup, administration, and related services.

Personal Account — section on the AlfaHost.io website for service management and payment.

Plan — description of characteristics and cost of a specific service.

AUP (Acceptable Use Policy) — policy of acceptable use of services.

AlfaHost LLC — technical company registered in Georgia (reg. number 400433090), providing server infrastructure operation and technical service management.

LLC "Strategy of Success" — Russian reseller providing sales and customer support services for Russian citizens. Does not have access to technical server management, logs, or user data.

Personal data of Russian citizens — processed by LLC "Strategy of Success" only within payment operations in accordance with Federal Law-152.

3.1. The Provider undertakes to provide the Client with hosting services and related services in the volume and on the terms provided for by the selected plan, subject to timely payment.

3.2. Services are provided on an "as is" basis. The Provider does not guarantee that the services will fully meet the individual expectations of the Client or be compatible with their software. The Client assumes all risks associated with the use of services, including their configuration, administration and integration with their own systems.

3.3. Network Characteristics

1. The declared network connection speed is a maximum value on a shared basis (shared bandwidth). Actual throughput may depend on node load, routing, and factors beyond the Provider’s control.
2. Guaranteed baseline throughput is verified only by tests performed within the same country as the server’s data center (country of presence). Cross-border tests, last-mile limitations, ISP shaping, or peering policies outside the server’s country are not evidence of non-compliance with the plan.
3. Client measurements (including Speedtest or similar services) reflect the specific conditions of a particular path and endpoint. They cannot serve as grounds for termination, refund, or server replacement unless they match the above verification scope and methodology.
4. The Provider does not guarantee continuous delivery at the maximum rate stated in the plan.

5.1. Service costs are indicated on the AlfaHost.io website. All prices are indicative and may be changed.

5.2. Services are paid in advance for the selected period. The service is considered active only after funds are received in the Provider's account.

5.3. If payment is not received at the end of the paid period, the service is blocked. If payment is not received within 7 calendar days after blocking, the service and all data are permanently deleted.

5.4. Price changes for active services apply from the beginning of the next paid period. Clients are notified of price changes at least 14 calendar days in advance.

5.5. Service billing is carried out by calendar periods. Transition date is the 20th of each month.

• If the service is ordered before the 20th inclusive - a bill is issued for the remaining days of the current month.
• If the service is ordered after the 20th - a bill is issued for the remaining days of the current month and for the full next month.

5.6. Payment for services is made in the currency indicated on the website, or in the equivalent of the selected cryptocurrency at the time of payment.

6.1. Service payments are non-refundable, except in the following cases:

• technical impossibility of providing service due to Provider's fault;
• double billing;
• refund for unused period when canceling service within 7 calendar days from activation, provided there are no AUP violations.

6.2. Refunds are made in the same way as the payment was made. If the payment service used does not support refunds, refunds can be guaranteed in cryptocurrency at market rate at the time of refund. In this case, a recalculation is made for the actually used time, and network and processing fees are withheld.

6.3. No refunds are made for:

• domain name registration;
• third-party software licenses;
• administration services and one-time work;
• services provided in full.

6.4. Funds are returned within 7 business days after application confirmation and passing necessary AML/KYC checks.

6.5. Bonus Withdrawal. Funds accrued under bonus or partner programs can only be withdrawn in cryptocurrency. To process withdrawal, the Client must submit an application through support. Application processing time is up to 7 business days.

7.1. AlfaHost guarantees service availability of at least 99.8% per month.

7.2. If downtime exceeds the acceptable level, the Client receives a service credit: 1 day of service for each full hour of unplanned downtime. Maximum - up to 100% of monthly payment.

7.3. Downtime is confirmed by AlfaHost monitoring data.

7.4. AlfaHost provides basic DDoS protection at the server level. Advanced protection and filtering can only be provided as a separate service.

7.5. AlfaHost is a tenant of server equipment and network facilities in third-party data centers. In case of failures on the data center side, responsibility for consequences lies with the infrastructure owner, not the Provider.

7.6. AlfaHost bears no responsibility and provides no availability guarantees in case of network or IP address blocking by government regulators or telecom operators in the Client's country.

7.7. IP address replacement due to blocks is not possible. Only possible upon individual request through the ticket system when technically feasible and alternative network resources are available.

7.8. AlfaHost bears no responsibility for errors in virtual machine management by the Client, including their incorrect configuration and subsequent service unavailability.

8.1. AlfaHost LLC Liability (Technical Company):

• Bears technical responsibility within the framework of Georgian legislation
• Does not bear responsibility for Client actions and inactions
• Does not bear responsibility for failures of third-party services, telecom operators and upstream providers
• Does not bear responsibility for IP address or network blocks by regulators of any countries
• Does not bear responsibility for Client errors when administering virtual machines

8.2. LLC "Strategy of Success" Liability (Russian Reseller):

• Bears responsibility only for service sales and processing payments from Russian citizens
• Does not bear technical responsibility for server operations
• Does not have access to server logs and technical data
• Does not fall under the requirements of the Yarovaya Law (traffic storage)
• Processes personal data of Russian citizens only within payment operations according to Federal Law-152

8.3. The Client bears full responsibility for:

• legality and content of hosted data and materials;
• compliance with offer terms and AUP;
• security of their access data and information backup;
• compliance with the legislation of their country of residence.

8.4. Limitation of Liability:

• The total liability of any party is limited to the payment amount for the last month
• Indirect damages, lost profits or data loss are not compensated
• Liability for regulator actions and content blocking is excluded
• Russian resellers do not interact with RKN on technical issues

10.1. Force majeure circumstances are understood as events and situations that are beyond the reasonable control of the parties and make full or partial fulfillment of obligations under this agreement impossible.

10.2. Such circumstances include, in particular:

• accidents and interruptions in the operation of main communication channels, network infrastructure of upstream providers or data centers;
• prolonged or massive DDoS attacks beyond the basic protection provided;
• power supply failures, accidents at utility infrastructure facilities;
• actions or inactions of government agencies, introduction of sanctions, restrictions or blocking of networks and IP addresses;
• military actions, armed conflicts, terrorist acts, mass riots;
• natural disasters, fires, floods, earthquakes and other natural catastrophes;
• epidemics, pandemics and emergency sanitary measures.

10.3. The party that faced force majeure circumstances must notify the other party within a reasonable time.

10.4. For the period of force majeure, the parties are released from liability for non-fulfillment of obligations. If such circumstances persist for more than 60 consecutive days, either party has the right to terminate the agreement unilaterally without compensation.

11.1. Technical Data (AlfaHost LLC):

• Processed in accordance with GDPR and Georgian legislation
• Includes server configuration data, access logs, technical information
• Russian resellers do not have access to technical logs and server data
• Data may be disclosed upon lawful requests from Georgian authorities

11.2. Payment Data of Russian Citizens (LLC "Strategy of Success"):

• Processed in accordance with Federal Law-152 "On Personal Data"
• Includes data necessary for conducting payment operations
• Provided only to Russian regulators upon their lawful requests
• Not transferred to technical service providers

11.3. Processing purposes include: conclusion and execution of agreement, billing, service provision, customer support, compliance with legal requirements.

11.4. Subprocessor separation:

• Technical subprocessors (data centers, network providers) - under GDPR jurisdiction
• Payment subprocessors for Russian citizens - under Russian legislation jurisdiction

11.5. Data transfer:

• Technical data is processed outside the Russian Federation in compliance with GDPR
• Payment data of Russian citizens is processed in compliance with localization requirements

11.6. Data subject rights: access, correction, deletion or restriction of processing in accordance with applicable legislation (GDPR for technical data, Federal Law-152 for payment data of Russian citizens).

11.7. Security: data encryption during transmission and storage in accordance with international security standards.

12.1. The Provider has the right to change the terms of this offer unilaterally.

12.2. The new version is published on the website and takes effect from the moment of publication. For existing Clients, changes begin to take effect no earlier than 14 calendar days after notification, except for:

• AUP changes (take effect immediately if related to legal requirements or security issues);
• changes in rates for third-party licenses and services (take effect from the moment of publication).

12.3. Continued use of services after changes take effect is considered acceptance of the updated version of the offer.

13.1. The agreement comes into force from the moment of offer acceptance (payment or registration) and is valid indefinitely.

13.2. The Client has the right to terminate the agreement at any time through the Personal Account with termination of service provision at the end of the paid period.

13.3. The Provider has the right to terminate the agreement immediately in cases of:

• Client violation of offer terms or AUP;
• failure to pass KYC/AML verification;
• Client initiation of chargeback.

13.4. In case of agreement termination, paid amounts are non-refundable, except for cases provided in the "Refunds" section.

14.1. Technical Disputes (AlfaHost LLC):

• All disputes related to service provision, server operation, technical support are governed by Georgian law
• Disputes are resolved in the courts of Georgia
• Technical compliance is determined according to Georgian and international technical standards

14.2. Payment Disputes with Russian Citizens (LLC "Strategy of Success"):

• Payment disputes, billing issues, refund requests are governed by Russian Federation law
• Such disputes are resolved in accordance with Russian Federation legislation
• Consumer protection is provided in accordance with Russian Federation Law on Consumer Protection

14.3. Dispute Resolution Procedure:

• Pre-trial dispute resolution through direct negotiations is mandatory
• Claims must be submitted in writing with detailed justification
• Response time for claim consideration - up to 30 days
• If amicable resolution is impossible, the dispute is referred to the competent court according to jurisdiction specified above

14.4. Force majeure circumstances release the parties from liability if performance becomes impossible due to circumstances beyond their reasonable control.