(AlfaHost Service Agreement)
This document is a public offer by AlfaHost (hereinafter referred to as the "Provider") and governs the provision of hosting and related services to any capable individual or legal entity (hereinafter referred to as the "Client").
1.1. This offer is an agreement in accordance with the laws of Georgia. Payment for services or registration on the AlfaHost.io website means agreement to the terms of this agreement.
1.2. The terms of the offer are publicly available on the website and apply to all Clients.
Services — provision of VPS servers, dedicated servers, domains, SSL certificates, backup, administration, and related services.
Personal Account — section on the AlfaHost.io website for service management and payment.
Plan — description of characteristics and cost of a specific service.
AUP (Acceptable Use Policy) — policy of acceptable use of services.
3.1. The Provider undertakes to provide the Client with hosting services and related services in the volume and on the terms provided for by the selected plan, subject to timely payment.
3.2. Services are provided on an "as is" basis. The Provider does not guarantee that the services will fully meet the individual expectations of the Client or be compatible with their software. The Client assumes all risks associated with the use of services, including their configuration, administration and integration with their own systems.
5.1. Service costs are indicated on the AlfaHost.io website. All prices are indicative and may be changed.
5.2. Services are paid in advance for the selected period. The service is considered active only after funds are received in the Provider's account.
5.3. If payment is not received at the end of the paid period, the service is blocked. If payment is not received within 7 calendar days after blocking, the service and all data are permanently deleted.
5.4. Price changes for active services apply from the beginning of the next paid period. Clients are notified of price changes at least 14 calendar days in advance.
5.5. Service billing is carried out by calendar periods. Transition date is the 20th of each month.
5.6. Payment for services is made in the currency indicated on the website, or in the equivalent of the selected cryptocurrency at the time of payment.
6.1. Service payments are non-refundable, except in the following cases:
6.2. Refunds are made in the same way as the payment was made. If the payment service used does not support refunds, refunds can be guaranteed in cryptocurrency at market rate at the time of refund. In this case, a recalculation is made for the actually used time, and network and processing fees are withheld.
6.3. No refunds are made for:
6.4. Funds are returned within 7 business days after application confirmation and passing necessary AML/KYC checks.
6.5. Bonus Withdrawal. Funds accrued under bonus or partner programs can only be withdrawn in cryptocurrency. To process withdrawal, the Client must submit an application through support. Application processing time is up to 7 business days.
7.1. AlfaHost guarantees service availability of at least 99.8% per month.
7.2. If downtime exceeds the acceptable level, the Client receives a service credit: 1 day of service for each full hour of unplanned downtime. Maximum - up to 100% of monthly payment.
7.3. Downtime is confirmed by AlfaHost monitoring data.
7.4. AlfaHost provides basic DDoS protection at the server level. Advanced protection and filtering can only be provided as a separate service.
7.5. AlfaHost is a tenant of server equipment and network facilities in third-party data centers. In case of failures on the data center side, responsibility for consequences lies with the infrastructure owner, not the Provider.
7.6. AlfaHost bears no responsibility and provides no availability guarantees in case of network or IP address blocking by government regulators or telecom operators in the Client's country.
7.7. IP address replacement due to blocks is not possible. Only possible upon individual request through the ticket system when technically feasible and alternative network resources are available.
7.8. AlfaHost bears no responsibility for errors in virtual machine management by the Client, including their incorrect configuration and subsequent service unavailability.
8.1. The Provider provides services within the provided resources and bears no responsibility for:
8.2. The Client bears full responsibility for:
8.3. The Provider's total liability for any claims is limited to the payment amount for the last paid month for the affected service. The Provider does not compensate indirect damages, lost profits or data loss.
Client data is stored for 7 calendar days after the end of the paid period. After the deadline, data is deleted without possibility of recovery.
10.1. Force majeure circumstances are understood as events and situations that are beyond the reasonable control of the parties and make full or partial fulfillment of obligations under this agreement impossible.
10.2. Such circumstances include, in particular:
10.3. The party that faced force majeure circumstances must notify the other party within a reasonable time.
10.4. For the period of force majeure, the parties are released from liability for non-fulfillment of obligations. If such circumstances persist for more than 60 consecutive days, either party has the right to terminate the agreement unilaterally without compensation.
11.1. All Client personal data is processed by the Provider in accordance with the General Data Protection Regulation (GDPR) and Georgian legislation.
11.2. Processing purposes include: conclusion and execution of agreement, billing, service provision, customer support, compliance with legal requirements.
11.3. The Provider has the right to engage subprocessors (including data centers, payment providers, third-party support services) provided they comply with confidentiality and security standards.
11.4. Data transfer outside the EU is possible only with legal grounds and appropriate data protection guarantees.
11.5. The Provider may disclose Client personal data upon lawful requests from courts, law enforcement or regulatory authorities.
11.6. The Client has the right to request access to their data, correction, deletion or restriction of processing in accordance with GDPR and local laws.
11.7. The Provider takes technical and organizational measures to protect personal data from unauthorized access, loss or alteration.
12.1. The Provider has the right to change the terms of this offer unilaterally.
12.2. The new version is published on the website and takes effect from the moment of publication. For existing Clients, changes begin to take effect no earlier than 14 calendar days after notification, except for:
12.3. Continued use of services after changes take effect is considered acceptance of the updated version of the offer.
13.1. The agreement comes into force from the moment of offer acceptance (payment or registration) and is valid indefinitely.
13.2. The Client has the right to terminate the agreement at any time through the Personal Account with termination of service provision at the end of the paid period.
13.3. The Provider has the right to terminate the agreement immediately in cases of:
13.4. In case of agreement termination, paid amounts are non-refundable, except for cases provided in the "Refunds" section.
Last updated: 12/8/2025
